Help Center

1. Create Your Account

Sign in at the login page with your email — we'll send you a magic link. No password needed. You'll get 25 free credits to start — enough to generate ad copy, create images, or test the platform.

2. Choose Your Path

CutX supports two main workflows:

3. Understanding Credits

Every AI generation uses credits. Here's what things cost:

Adding Items

Build your item catalog with everything you need to track and sell. Each item can include:

• •Name and Description — What the item is
• •Category and Subcategory — Organize by type (Trading Cards, Vintage Clothing, Toys, etc.)
• •Condition — New, Like New, Very Good, Good, Acceptable, or For Parts
• •Cost Basis — What you paid for it (used for profit calculations)
• •Estimated Value — What you think it's worth (based on comps)
• •Photos — Product images for listing and promotion
• •Tags — Custom labels for filtering (e.g., "vintage", "sealed", "graded")

Item Status Tracking

Every item has a status that updates automatically as it moves through your workflow:

Items can also be marked as Shipped or Returned. Returned items go back to Available.

Searching and Filtering

Use the search bar to find items by name. Filter by status (Available, Assigned, Sold) or category to quickly find what you need. The inventory list supports pagination for large collections.

Creating a Show

Plan your Whatnot live shows with all the details in one place:

• •Title — The name of your show (e.g., "Saturday Night Rummage Auction")
• •Date & Time — When you're going live, with timezone support
• •Category — The type of items (Trading Cards, Estate Sale, Vintage, etc.)
• •Segments — Break your show into themed blocks (e.g., "Pokemon Lot" then "Mystery Boxes")
• •Duration — Estimated length of the stream

Adding Items to Your Show

Drag items from your inventory into a show. For each item, set:

• •Sort Order — What order items appear in your stream
• •Segment — Which themed block the item belongs to
• •Starting Bid — The auction starting price
• •BIN Price — Buy-It-Now price (optional)

When you add an item to a show, it automatically changes to "Assigned" status so you know it's spoken for.

Show Lifecycle

Shows start as Planning, move to Scheduled when you set a date, go Live when you start streaming, and mark as Completed when done. After a show, update the viewer count and sales totals to track performance.

Prep Sheet

Before going live, CutX can generate a Show Prep Sheet — a formatted run sheet with your item order, pricing notes, talking points for each segment, and general reminders (check lighting, test audio, thank buyers by name, plug your next show). Print it or keep it on a second screen while you stream.

Ad Copy Generator

Generate 5 ad copy variants optimized for your target platform. Each variant includes a hook, body text, call-to-action, and relevant hashtags.

Static Ad Image Generator

Create professional product advertisement images using AI. Choose from multiple styles and aspect ratios for different platforms.

UGC Video Generator

Generate a talking-head video with an AI avatar reading your script. The AI creates a voiceover (TTS) and then lip-syncs it to an avatar for a realistic UGC-style video ad.

Video generation takes 2-5 minutes. You can check progress on the job status page.

Show Promo Videos

Generate 15-30 second promo videos announcing your upcoming show. An AI avatar will hype up your audience, mention featured items, and drive people to your Whatnot stream.

Show Thumbnails

Generate eye-catching thumbnails in Whatnot's 11:17 vertical format. The AI knows to leave safe zones at the top and bottom where Whatnot overlays its own UI (show title, "Remind Me" button).

Social Media Promo Copy

Generate platform-optimized show announcements for TikTok, Instagram, Facebook, and Twitter/X. Each variant includes your seller handle, show link, and relevant hashtags.

"Just Sold" Posts

After a show, generate celebration posts showcasing your top sales. These FOMO-inducing posts show the item, the price it sold for, and drive followers to your next stream. Perfect for Instagram stories, TikTok posts, and Facebook groups.

Importing Payouts

Import your Whatnot payout CSV files to track every sale. CutX automatically:

• •Detects CSV column format (flexible — works with different layouts)
• •Matches sales to your inventory items by name
• •Updates matched items to "Sold" status with the actual sale price
• •Calculates totals: gross sales, fees, net payout

Dashboard Analytics

Your dashboard gives you a real-time view of your business:

Competitor Tracking

Use the CutX Companion Chrome extension to track competitor streams. When watching another seller's show on Whatnot, capture their viewer count, items sold, and top-selling items. Over time, this data helps you understand market trends and optimize your pricing and scheduling.

What It Does

The CutX Companion is a Chrome extension that adds CutX features directly to Whatnot.com. A floating CutX button appears when you're browsing Whatnot, giving you quick access to:

• •Import Sales — Scrape payout and sales pages to sync data with CutX
• •Track Competitors — Capture competitor stream stats with one click
• •Add to Inventory — Quick-add items from Whatnot listings
• •Generate Promos — Launch promo generation from show pages

Installation

1. 1 Open Chrome and navigate to chrome://extensions
2. 2 Enable Developer mode using the toggle in the top-right corner
3. 3 Click "Load unpacked" and select the extension/ folder from the CutX project
4. 4 Click the CutX extension icon in your toolbar and log in with your CutX credentials
5. 5 Visit any whatnot.com page — you'll see the floating CutX button

Subscription Tiers

Credit Packs

Need more credits without a subscription? Buy packs anytime:

What Can Credits Buy? (Examples)

• •25 credits (Free signup): Great for testing — create static ads, copy, or explore the platform
• •120 credits (Starter): 3 videos, OR 40 static ads, OR mix of everything
• •350 credits (Pro): ~8 videos, OR 116 static ads, OR a full content calendar

How long does video generation take?

UGC videos typically take 2-5 minutes to generate. The process involves creating a voiceover from your script, then lip-syncing it to an AI avatar. You can monitor the progress from your dashboard.

What happens if a generation fails?

If any AI generation fails, your credits are automatically refunded. You'll see the refund in your credit transaction history.

Can I use my own face/avatar?

Currently CutX offers a selection of pre-built AI avatars. Custom avatar support (using your own photo/video) is planned for a future update.

What CSV format does the payout importer support?

The importer auto-detects column names, so it works with different CSV layouts. It looks for common column names like "Item", "Sale Price", "Fee", "Net", "Buyer", "Order ID", etc. Standard Whatnot payout exports work out of the box.

Is the Chrome extension required?

No. The extension is optional — it just makes it easier to capture data from Whatnot. You can manually add inventory items, import payout CSVs, and enter competitor data through the CutX dashboard without the extension.

Can I cancel anytime?

Yes. You can cancel your subscription at any time from your dashboard settings. You'll retain access to your current tier until the end of your billing period. Your generated assets remain accessible for 30 days after cancellation.

What's the ad spend fee?

When you run campaigns through CutX, we charge 6% of your ad spend (4% for Agency tier). This is significantly lower than competitors like Zeely who charge 12%. On a $2,000/month ad budget, you save over $1,400/year with CutX.